Troubleshooting Microsoft Outlook 2002,9780735614871

Troubleshooting Microsoft Outlook 2002

by ;
Edition: 4th
ISBN13: 9780735614871
ISBN10: 0735614873
Format: Paperback
Pub. Date: 2002-03-19
Publisher(s): Microsoft Pr
Availability: This title is currently not available.
List Price: $20.99

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Summary

Presents step-by-step instructions on identifying and solving problems that one may encounter using the latest version of Microsoft Outlook.

Table of Contents

About this book xiii
Troubleshooting tips xvii
Backing up and moving data
2(12)
Quick fix I'm on Microsoft Exchange Server, and I don't know if I need to back up my data
3(11)
I Don't know how to back up my data
4(2)
I don't know how to restore my backup data
6(2)
I don't know how to move my data to a different computer
8(2)
I don't know how to change AutoArchive settings for several folders at once
10(2)
I don't know how what's taking up the room in my storage file
12(2)
Calendar, appointments
14(10)
Quick fix I want my tasks to show up as appointments
14(10)
When I try to set the time on a recurring event, I get an error message
16(2)
I can't identify my appointments at a glance
18(2)
I can't change the time zone without changing appointment times
20(3)
There are too many holidays in my calendar
23(1)
Calendar, layout
24(8)
Quick fix I need to jump several months ahead or behind
25(7)
My workweek days and hours are wrong
26(1)
My Saturday/Sunday layout is wrong
27(1)
The Calendar is not showing the TaskPad
28(2)
I can't read my appointments easily
30(2)
Calendar, scheduling meetings
32(6)
Quick fixes I can't see free/busy times for people on my Exchange network I can't see free/busy times in the future
32(6)
I'm having problems sharing my schedule over the Internet
34(2)
I don't want to re-create the attendee list every time I schedule a meeting
36(2)
Contacts, custom data
38(6)
Quick fix I can't find my custom data in the Contact form
39(5)
There's no field for the data I need to enter
40(2)
I don't see my custom data field
42(2)
Contacts, folder display
44(4)
Quick fix I want my contacts to be available only to me on my computer
44(4)
I don't know how to sort the Contacts Card view
46(1)
I don't know how to filter contact entries
47(1)
Contacts, general
48(24)
Quick fixes My search for a contact based on a specific word is not working I want my contacts to be available only to me on my computer
48(8)
It takes too long to edit the address of contacts at the same company
50(4)
Too many people can access my Contacts folder
54(1)
I can't import a list of contacts from Excel
55(1)
E-mail, accounts
Quick fix There's no Send button for my messages and I've never set up an account
56(16)
My e-mail account doesn't work
58(4)
Getting connected takes a long time
62(2)
I can't set up my Web-based e-mail account
64(3)
The Find tool doesn't find messages in my Hotmail account
67(1)
I can't set up my MSN, AOL, or CompuServe e-mail account
68(4)
E-mail, addressing messages
72(8)
Quick fixes I can't create long distribution lists I can't find a contact in the Select Names dialog box
73(7)
I can't find my Personal Address Book
74(2)
My nicknames no longer distinguish between my contacts
76(2)
I can't automatically create contacts anymore
78(2)
E-mail, connecting
80(8)
Quick fix I can't get Outlook to work with my new cable or DSL modem
81(7)
I can't send and receive e-mail messages
82(3)
After I send or receive e-mail, I get disconnected
85(1)
I don't know how to schedule a regular time for Outlook to automatically dial in and receive messages
86(2)
E-mail, creating
88(10)
Quick fix When I edit e-mail my typing overwrites what's there
89(9)
I don't know how to change the format of a single message
90(2)
The Signature Picker won't accept a picture
92(2)
I don't know how to change my message encoding format
94(1)
I don't know how to change my default message format
95(1)
My message lines wrap and break in the wrong places
96(2)
E-mail, importing addresses
98(6)
Quick fixes I don't know how to move my contacts to a new computer I need to import addresses, but the Import Wizard doesn't include my e-mail program
99(5)
I don't know how to import my e-mail addresses from Netscape Messenger
100(1)
I can't import my WordPerfect mail-merge list into Outlook
101(1)
I can't import my Comma Separated Values text file into Outlook
102(2)
E-mail, receiving
104(12)
Quick fixes I can't display some messages in the preview pane I see e-mail messages appearing briefly in my Inbox and then disappearing
104(12)
I'm not receiving some of the messages people send me
106(2)
The text in my Inbox and preview pane is too small
108(2)
I don't know how to sort my Inbox by category
110(2)
It takes too long to download my e-mail messages
112(4)
E-mail, recipients
116(4)
Quick fixes Voting buttons work only when sending messages to others who run Outlook on Microsoft Exchange Server The e-mail message I sent was never received
116(4)
My recipient got my message with a winmail.dat attachment
118(1)
My recipient doesn't receive the message features I send
119(1)
E-mail, sending
120(6)
Quick fixes I received an ``undeliverable'' message I don't know how to resend a message
121(5)
Messages are stuck in my Outbox
122(4)
E-mail, viruses
126(4)
Quick fixes I don't use an anti-virus program on my computer I don't see what's wrong with opening attachments sent to me through e-mail I don't know whether it's safe to open messages from strangers
126(4)
I don't know how to protect my computer from e-mail viruses
128(2)
Error messages
130(10)
Quick fix I don't know if a virsus is causing an error message to occur
130(10)
I don't know how to repair Outlook
132(1)
I don't know how to repair Office XP
133(1)
I don't know how to get help from the Microsoft Knowledge Base
134(2)
A message says that a program is trying to access e-mail addresses or send e-mail on my behalf
136(2)
A message with the words ``Rules conflict'' appears when I access my e-mail from my second computer
138(2)
Exiting
140(4)
Quick fix Every time I close Outlook, I'm prompted to empty to Deleted Items folder
141(3)
After I exit Outlook, it continues to run
142(2)
Faxing
144(12)
Quick fix I don't know which fax programs work with Outlook 2002
145(11)
I don't know how to send faxes from Outlook
146(2)
I don't know how to set up Outlook to receive faxes
148(4)
My Contacts list doesn't appear in the Windows 2000 Fax Wizard
152(4)
Files, receiving
156(8)
Quick fixes An attached file does not have an icon associated with it An attached file isn't blocked but won't open An attached file that I need is blocked by Outlook
156(8)
I don't know how to receive files that Outlook is blocking
158(2)
Attached files are always opened automatically
160(2)
My message is full of gibberish
162(2)
Files, sending
164(6)
Quick fix Recipients can't open or view my attachments
164(6)
My message with attached file doesn't get sent
166(2)
My AOL recipient can't read my message or attached files
168(1)
I receive a warning when I send some attachments
169(1)
Folders and windows
170(6)
Quick fix I need to view two folders at the same time
171(5)
I need more than one Calendar
172(1)
Other people can see my private Outlook items
173(1)
I can't open my co-worker's folder
174(1)
I can't enter items in my co-worker's folder
175(1)
Hidden names
176(4)
Quick fix I don't see a Bcc field in my new message
176(4)
Some of my recipients want their identities hidden
178(1)
I don't know how to send a message to a group name
179(1)
Hyperlinks in messages
180(4)
Quick fixes I don't know if I punctuated my hyperlink correctly My recipient received a hyperlink that is inactive My hyperlink doesn't launch a browser when clicked The hyperlink I sent is not working
180(4)
My hyperlink doesn't start with www
182(1)
My Outlook automatic hyperlinks don't work
183(1)
Importing and exporting
184(6)
Quick fix The data I imported from another program is missing fields
184(6)
I can't export custom fields to an Access database
186(2)
My imported data is wrong
188(2)
Mail merge
190(8)
Quick fix The Mail Merge command is missing
190(8)
When I do a mail merge, all my contacts are included
192(1)
I don't know how to mail merge my Outlook contacts in a non-Word program
193(1)
I don't know how to do an Access mail merge using my Outlook contacts
194(4)
Missing items
198(6)
Quick fix I'm not sure whether AutoArchiving is turned on
198(6)
Some of my Outlook items are missing
200(3)
I can't find an e-mail message
203(1)
Multiple users
204(8)
Quick fix I want to add a second e-mail address to an existing ISP account outside my Windows profile
204(8)
I don't know how to set up additional e-mail addresses in my Internet account
206(6)
Newsgroups
212(10)
Quick fix Outlook Express is picking up e-mail when I read newsgroups
213(9)
I've lost my newsgroup messages
214(2)
My newsgroup message list is too long
216(2)
Outlook Express picked up e-mail that I need to save in Outlook
218(2)
The lines in my posted newsgroup messages are cut off
220(2)
Outlook Bar
222(6)
Quick fixes My Outlook Bar is missing My Outlook Bar is missing a shortcut to a folder
222(6)
My Outlook Bar shortcuts stopped working
224(2)
One of my Outlook Bar groups is missing
226(2)
Printing
228(10)
Quick fixes I can print only single contacts instead of a list I don't want private items printed I can't print a list of specific contacts
228(10)
My printer doesn't print all the pages of my calendar
230(2)
The text in my printed calendar is cut short
232(3)
I need to print a phone list that includes addresses
235(1)
Outlook prints more dates on the page than I want
236(2)
Read receipts
238(6)
Quick fix I'm not receiving read receipts from everyone
238(6)
Outlook isn't handling my read receipts and requests correctly
240(2)
When I test read receipts, they don't work correctly
242(2)
Reminders
244(4)
Quick fixes Reminders don't appear when Outlook isn't running I don't know how to fix my Reminders file I don't know where to create appointments and tasks that will generate a reminder
244(4)
Reminders in my Calendar and Tasks subfolders don't work
246(2)
Sounds
248(8)
Quick fix My computer is not making any sounds
248(8)
My reminder sounds aren't doing what I want
250(2)
My action feedback sounds aren't doing what I want
252(1)
My new mail notification sounds aren't doing what I want
253(1)
My modem dialing noises aren't doing what I want
254(2)
Starting
256(6)
Quick fixes Outlook opens with the wrong folder displayed I don't know how to make Outlook start minimized
256(6)
Outlook starts, and then stops responding
258(1)
Outlook doesn't start automatically
259(1)
A message asks whether I want to start Outlook in safe mode
260(2)
Synchronizing data
262(16)
Quick fix I can't find the synchronization log
263(15)
My offline folders aren't synchronizing correctly
264(5)
I'm never prompted whether to work online or offline
269(1)
I don't know how to work offline with Microsoft Exchange Server
270(4)
I don't know how to set up and use Remote Mail
274(3)
My offline storage file is becoming too large
277(1)
Tasks and TaskPad
278(6)
Quick fixes My TaskPad isn't displaying the fields I want to see I want different column labels in the TaskPad or Task folder
278(6)
The task lists in different parts of Outlook don't match
280(2)
The TaskPad field and task list are missing from the TaskPad
282(2)
Upgrading
284(9)
Quick fix My rules don't work since I upgraded to Outlook 2002
285(8)
Some commands and features aren't where I expect them to be
286(4)
I'm not sure whether I should upgrade to Outlook 2002
290(3)
Glossary 293(10)
Quick fix index 303(4)
Index 307

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